Privacy policy

1. Scope and who we are 

This Privacy Policy explains how Canurta Naturals USA Inc., doing business as PolyKye (collectively, “PolyKye,” “we,” “us” or “our”), collects, uses, discloses, retains and protects personal information when you visit polykye.com, buy or review products, create an account, subscribe, communicate with us, participate in a promotion or program, or otherwise use our websites and related services (the “Services”). 

PolyKye is the organization responsible for the personal information described in this Policy. Our online store is hosted on Shopify. Some features may be provided by Shopify, its affiliates, or other service providers under their own privacy notices. 

A specific notice presented when information is collected may supplement this Policy. For information submitted through the PolyKye Access Program, the PolyKye Access Program Privacy Notice supplements this Policy and applies if it addresses the same Program information differently, to the extent permitted by law. 

2. Personal information we collect 

“Personal information” means information that identifies, relates to, describes or can reasonably be linked with an individual or household. It does not include information that applicable law excludes, such as properly deidentified or aggregated information. 

Contact and account information. Name, email address, telephone number, billing and shipping addresses, login credentials, account settings and communication preferences. 

Order and transaction information. Products viewed or purchased, cart activity, order history, discounts, subscriptions, returns, refunds, delivery information and related customer-service records. 

Payment information. Payment method and transaction details. Shopify and payment providers process payment-card and other payment credentials; we generally receive transaction status and limited payment details rather than complete card numbers. 

Communications and content. Messages, survey responses, product reviews, photographs or other content you submit, and records of our communications with you. 

Device and usage information. Internet Protocol address, browser, device identifiers, operating system, referral pages, pages viewed, searches, interactions, approximate location derived from IP address, cookie identifiers, log data and similar activity information. 

Marketing and preference information. Email or text-message preferences, campaign interactions, interests, product preferences and information used to personalize content or advertising. 

Security and compliance information. Fraud signals, authentication information, records needed to investigate misuse, and information necessary to meet legal or regulatory obligations. 

Program and application information. Information described in Section 8 when you apply for an eligibility-based program, including the PolyKye Access Program. 

Please do not send medical records, Social Security numbers, financial account numbers or other sensitive information unless we expressly request it through a designated secure process. Product questions may incidentally reveal health-related information; provide only what is necessary and do not use ordinary customer-service channels for Access Program documents. 

3. How we collect personal information 

4. How we use personal information 

Where applicable law requires consent for a particular activity, we rely on that consent and you may withdraw it as allowed by law. Withdrawal does not affect processing that occurred before withdrawal or processing supported by another lawful basis. 

5. Shopify and ecommerce services 

Our store is hosted by Shopify, which processes personal information so that we can provide the Services, accept payments, prevent fraud, operate checkout and customer accounts, and use other Shopify features. If you use Shop Pay, Shop, or another Shopify customer-facing service, Shopify may process information under its own terms and privacy notice. 

Learn more about Shopify’s handling of customer personal information in the Shopify Consumer Privacy Policy and use Shopify’s privacy portal to exercise rights directly with Shopify where available. 

Where Shopify Network Intelligence or another Enhanced Service is enabled, Shopify may use information from your interactions with our store together with information from interactions with Shopify and other merchants to provide services such as fraud protection, performance insights, personalization and advertising. Your cookie choices, recognized opt-out signals and requests submitted through our Privacy Choices page may limit eligible uses as described in Sections 6 and 11. 

Shopify and other providers may process information in countries other than where you live. Their roles and obligations can differ by service and law; this Policy does not replace their own notices. 

6. Cookies, pixels and similar technologies 

We and our partners, including Shopify, use cookies and similar technologies to operate the store, remember settings, protect checkout, understand site use, improve performance, personalize experiences, and deliver or measure advertising. These technologies may collect device and usage information over time and across services. 

You can use the cookie-preferences control made available on our site to accept, reject or change choices for non-essential technologies where offered. You can also adjust browser settings, but blocking essential technologies may prevent parts of the Services from working. Our Cookie Policy provides additional details about categories, purposes and controls. 

Where required, we treat a recognized opt-out preference signal, such as Global Privacy Control, as a request to opt out of sale, sharing or targeted advertising for the browser and device sending the signal. You may also use our Privacy Choices page. You may need to repeat choices on other browsers or devices. 

7. How we disclose personal information 

We may disclose the categories of personal information described above to the following recipients for the purposes in this Policy: 

We do not sell personal information for money. Depending on the technologies and law involved, our disclosure of identifiers, commercial information, and internet or other electronic activity to advertising or analytics partners may be considered a “sale,” “sharing,” or processing for “targeted advertising.” You can opt out as described in Section 11. We do not knowingly sell or share the personal information of consumers under 16. 

8. PolyKye Access Program and other eligibility programs 

When you apply for a PolyKye assistance, access, discount or other eligibility-based program, we may collect contact information, eligibility category, declarations, supporting documentation, application and decision status, approval and expiration dates, access or discount details, and records of acknowledgments or consent. 

We use this information to receive and evaluate applications, confirm eligibility, communicate with applicants, administer approved participation, support renewal, maintain program security and integrity, prevent misuse, resolve disputes, enforce applicable program terms, and comply with legal obligations. 

The PolyKye Access Program Privacy Notice provides additional information about the information collected, purposes of use, disclosures, security, retention and privacy choices. Review it before applying. Do not send supporting documents by email, mail, chat or ordinary customer-service channels; use only the designated secure application form. 

9. Marketing communications 

Marketing consent is optional and is not required to make a purchase or apply for or participate in an eligibility-based program. You may unsubscribe from marketing emails using the link in a message and opt out of marketing text messages by replying STOP or following the instructions provided. We may still send non-marketing messages about orders, subscriptions, accounts, applications, security or other transactions. 

If you interact with advertising on another platform, that platform’s settings and privacy terms also apply. Opting out of targeted advertising does not necessarily reduce the number of ads you see; the ads may be less personalized. 

10. Retention 

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining accounts and transactions, meeting tax, accounting or legal requirements, preventing fraud, resolving disputes and enforcing agreements. Retention periods vary based on the type and sensitivity of information, our operational needs, legal limitation periods, and whether deletion is technically and legally permitted. 

Access Program supporting documents are ordinarily deleted within 30 days after a final application decision. Limited Program administration records may be retained longer as described in Section 8 and the Access Program Privacy Notice. Deletion from active systems may be followed by deletion from backups under routine cycles, unless continued retention is required or permitted by law. 

11. U.S. privacy rights and choices 

Depending on where you live and subject to legal exceptions, you may have the right to: 

To make an access, correction, deletion, portability or appeal request, use the Privacy Request or Contact Us link on polykye.com and clearly identify the request. To opt out of sale, sharing or targeted advertising, use the Privacy Choices link in the site footer. You may also send a recognized opt-out preference signal as described in Section 6. 

We will verify requests to a degree appropriate to the request and may ask for information already associated with your account or transactions. Authorized agents may submit requests where permitted by law; we may require proof of authority and direct verification with you. We will not discriminate against you for exercising applicable privacy rights. Some information and requests may be exempt, and we may retain information as permitted or required by law.